語(yǔ)音轉(zhuǎn)文本-IBM Watson

語(yǔ)音轉(zhuǎn)文本-IBM Watson

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【更新時(shí)間: 2024.06.18】 IBM Watson 語(yǔ)音轉(zhuǎn)文本，它主要采用了由人工智能所驅(qū)動(dòng)的先進(jìn)語(yǔ)音識(shí)別與轉(zhuǎn)錄技術(shù)。能夠高效且精準(zhǔn)地將各種語(yǔ)音內(nèi)容轉(zhuǎn)換為清晰準(zhǔn)確的文本形式，以便于后續(xù)的處理、分析和使用，極大地提升了語(yǔ)音轉(zhuǎn)換的效率和質(zhì)量。
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什么是IBM Watson的語(yǔ)音轉(zhuǎn)文本?

IBM Watson語(yǔ)音轉(zhuǎn)文字技術(shù)能夠?yàn)槎喾N應(yīng)用場(chǎng)景提供快速且準(zhǔn)確的語(yǔ)音轉(zhuǎn)錄，支持多種語(yǔ)言，包括但不限于客戶自助服務(wù)、客服助手和語(yǔ)音分析。利用我們開(kāi)箱即用的先進(jìn)機(jī)器學(xué)習(xí)模型快速上手，或者根據(jù)您的具體需求進(jìn)行定制。

 

IBM Watson的語(yǔ)音轉(zhuǎn)文本有哪些核心功能？

1、自動(dòng)語(yǔ)音識(shí)別：使用由 IBM Watson 提供支持的神經(jīng)技術(shù)實(shí)現(xiàn)語(yǔ)音識(shí)別，從而實(shí)現(xiàn)語(yǔ)音應(yīng)用。

2、模型訓(xùn)練選項(xiàng)：通過(guò)語(yǔ)言和聲學(xué)訓(xùn)練選項(xiàng)提高用例的語(yǔ)音識(shí)別準(zhǔn)確性。

3、針對(duì)客戶服務(wù)進(jìn)行了優(yōu)化：使用針對(duì)客戶服務(wù)域優(yōu)化的語(yǔ)音模型激活語(yǔ)音應(yīng)用程序。

4、預(yù)訓(xùn)練的語(yǔ)音模型：使用針對(duì)客戶服務(wù)域優(yōu)化的語(yǔ)音模型激活語(yǔ)音應(yīng)用程序。

5、微調(diào)功能：提高提取短語(yǔ)、單詞、字母、數(shù)字或列表的語(yǔ)音識(shí)別準(zhǔn)確性。

6、低延遲轉(zhuǎn)錄：使用我們針對(duì)實(shí)時(shí)語(yǔ)音應(yīng)用程序中的低延遲而優(yōu)化的模型。

7、轉(zhuǎn)錄前的音頻診斷：在轉(zhuǎn)錄開(kāi)始之前分析并糾正微弱的音頻信號(hào)。

8、最終結(jié)果前的中期轉(zhuǎn)錄：通過(guò)在生成語(yǔ)音轉(zhuǎn)錄時(shí)和整個(gè)定稿過(guò)程中使用語(yǔ)音轉(zhuǎn)錄來(lái)縮短應(yīng)用程序響應(yīng)時(shí)間。

9、智能格式：通過(guò)將日期、時(shí)間、數(shù)字、貨幣價(jià)值、電子郵件和網(wǎng)站地址轉(zhuǎn)換為常規(guī)形式，在最終成績(jī)單中轉(zhuǎn)錄它們。

10、演講者日記：識(shí)別誰(shuí)在多參與者語(yǔ)音交換中說(shuō)了什么。目前針對(duì)雙向呼叫中心對(duì)話進(jìn)行了優(yōu)化，但最多可以檢測(cè) 6 個(gè)不同的揚(yáng)聲器。

11、單詞識(shí)別和過(guò)濾：使用我們的關(guān)鍵字發(fā)現(xiàn)和褻瀆過(guò)濾功能過(guò)濾特定字詞或不當(dāng)內(nèi)容。（僅限美國(guó)英語(yǔ)）

IBM Watson的語(yǔ)音轉(zhuǎn)文本的核心優(yōu)勢(shì)是什么？

 

更準(zhǔn)確的 AI

我們一流的 AI 嵌入在 Watson Speech to Text 中，能夠真正了解您的客戶

 

可針對(duì)您的業(yè)務(wù)進(jìn)行定制

根據(jù)您獨(dú)特的域語(yǔ)言和特定的音頻特征訓(xùn)練 Watson Speech to Text

 

保護(hù)您的數(shù)據(jù)

享受 IBM 世界一流的數(shù)據(jù)治理實(shí)踐的安全性

 

 

真正在任何地方運(yùn)行

專為支持全球語(yǔ)言而構(gòu)建，可部署在任何云上，包括公有云、私有云、混合云、多云或本地云

 

在哪些場(chǎng)景會(huì)用到IBM Watson的語(yǔ)音轉(zhuǎn)文本？

客戶自助服務(wù)

在電話上使用 Watson 支持的虛擬助手回答常見(jiàn)的呼叫中心查詢。

呼叫分析

通過(guò)挖掘?qū)υ捜罩緛?lái)快速準(zhǔn)確地識(shí)別新出現(xiàn)的呼叫模式、客戶投訴、情緒、不合規(guī)行為等，從而提高呼叫中心性能。

代理協(xié)助

使用 AI 驅(qū)動(dòng)的文檔和 Intranet 搜索，在通話期間提供實(shí)時(shí)幫助，提高座席的工作效率和成功率。當(dāng)座席與客戶交談時(shí)，Watson 會(huì)監(jiān)聽(tīng)對(duì)話，轉(zhuǎn)錄音頻，在文檔中搜索相關(guān)內(nèi)容，并在幾秒鐘內(nèi)將答案反饋給座席。
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Exception message was already printed; see it above ...] at freemarker.core.InvalidReferenceException.getInstance(InvalidReferenceException.java:134) at freemarker.core.UnexpectedTypeException.newDescriptionBuilder(UnexpectedTypeException.java:85) at freemarker.core.UnexpectedTypeException.(UnexpectedTypeException.java:63) at freemarker.core.NonSequenceOrCollectionException.(NonSequenceOrCollectionException.java:70) at freemarker.core.NonSequenceOrCollectionException.(NonSequenceOrCollectionException.java:58) at freemarker.core.BuiltInsForSequences$joinBI._eval(BuiltInsForSequences.java:261) at freemarker.core.Expression.eval(Expression.java:101) at freemarker.core.MethodCall._eval(MethodCall.java:55) at freemarker.core.Expression.eval(Expression.java:101) at freemarker.core.DollarVariable.calculateInterpolatedStringOrMarkup(DollarVariable.java:100) at freemarker.core.DollarVariable.accept(DollarVariable.java:63) at freemarker.core.Environment.visit(Environment.java:334) at freemarker.core.Environment.visit(Environment.java:340) at freemarker.core.Environment.include(Environment.java:2925) at freemarker.core.Include.accept(Include.java:171) at freemarker.core.Environment.visit(Environment.java:334) at freemarker.core.Environment.visit(Environment.java:340) at freemarker.core.Environment.process(Environment.java:313) at freemarker.template.Template.process(Template.java:383) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.processTemplate(FreeMarkerView.java:391) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.doRender(FreeMarkerView.java:304) at org.springframework.web.servlet.view.freemarker.FreeMarkerView.renderMergedTemplateModel(FreeMarkerView.java:255) at org.springframework.web.servlet.view.AbstractTemplateView.renderMergedOutputModel(AbstractTemplateView.java:179) at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:316) at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1373) at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1118) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1057) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:943) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006) at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898) at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883) at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:113) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:113) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.ruoyi.common.filter.RepeatableFilter.doFilter(RepeatableFilter.java:43) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:320) at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:126) at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:90) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:118) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:158) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at com.ruoyi.framework.security.filter.JwtAuthenticationTokenFilter.doFilterInternal(JwtAuthenticationTokenFilter.java:42) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:113) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.web.filter.CorsFilter.doFilterInternal(CorsFilter.java:92) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.header.HeaderWriterFilter.doHeadersAfter(HeaderWriterFilter.java:92) at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:77) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334) at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:215) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:888) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1597) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) 錯(cuò)誤

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