Over 25,000 agents.
500+ million end-users.
Enterprise-Grade Remote Support. Built-In Where You Work
ScreenMeet delivers the only platform-native remote support solution purpose-built for ServiceNow, Salesforce, and Tanium. Eliminate tool switching, reduce resolution times, and enhance agent productivity with remote support that works entirely within your existing platform interface.
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Built In. Not Bolted On.
Real Results From Day One.
Purpose-built for enterprise. Designed to outperform legacy tools. Trusted by global support teams.
Work where you already work: Purpose-built for ServiceNow, Salesforce, and Tanium with complete session documentation automatically captured. No separate agent software, no integration gaps, no data loss between systems.
Eliminate tool switching that slows resolution: Agents work entirely within their platform interface without context switching. Reduce MTTR by 25–30% through streamlined workflows and faster issue identification.
Designed for support, not repurposed for it: AI-powered session summaries, enhanced desktop telemetry, and support-specific controls optimize workflow for faster resolution and improved first-call resolution rates.
Meet global regulatory requirements: SOC2, ISO 27001 certified with geo-fencing capabilities for regional compliance. Complete audit trails and configurable data storage locations protect your organization.
Trusted By The World's Most Demanding Enterprises
Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into their workflows.
It was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.
Liran Daniel,
Employee Experience Innovation, ServiceNow
Screen sharing is a critical capability to help our customers in this digital-first world. With ScreenMeet's integration with Service Cloud, it also makes it seamless to use for our support engineers.
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Jim Roth,
EVP Customer Support, Salesforce
We're able to help support machines outside of our domain altogether and get people up and running in a shorter period of time. Without ScreenMeet, I don't know how simple this would have been for us.
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Waqas Mahmud,
Sr. Manager, Ontario Teachers' Pension Plan
Feature Highlights
The Complete Support Platform Built Into Your Existing Workflows
Platform-native remote support for ServiceNow, Salesforce, and Tanium. Comprehensive tools for IT support teams built on a unified architecture. Everything you need without the complexity.
Remote Control — Fast, Frictionless Support
Complete remote control capabilities with advanced diagnostics, system tools, and troubleshooting utilities — all accessible directly within your platform interface.
Reliable Screen Sharing — See What They See
Secure screen sharing and visual collaboration tools that work seamlessly within ServiceNow, Salesforce, and Tanium workflows without external applications.
AI-Powered Documentation — No More “Done” Summaries
Advanced AI automatically captures every troubleshooting step and generates comprehensive session summaries. Integrates with agentic and knowledge base creation workflows.
Voice & Video —
Human Connection Built Right In
Integrated voice and video communication that eliminates the need for separate meeting tools while maintaining full session documentation.
Global Infrastructure & Compliance??—
Secure, Scalable, Compliant Worldwide
Enterprise-grade cloud architecture with geo-fencing capabilities for regional data processing, automatic scaling, and comprehensive compliance controls.
InfoSec Approved. Globally Compliant. Zero Vulnerabilities.
ScreenMeet is built from the ground up with enterprise-grade security controls. Our comprehensive security framework ensures complete data sovereignty, multi-layered protection, and global compliance capabilities.
SOC 2 Type II
Comprehensive Security Controls:
Annual third-party security audits validate that our comprehensive security controls, data protection measures, and operational procedures meet the highest enterprise standards.
ISO 27001 Certified
International Security Standards:
Certified information security management system, ensuring a systematic approach to managing sensitive company and customer information through risk management processes.
Security Highlights
Advanced geo-fencing for regional data processing
Zero-trust architecture with end-to-end encryption
Complete session audit trails and activity logging
Configurable data storage locations for compliance
Comprehensive consent management and documentation
GDPR compliance with EU-US Data Privacy Framework
Ready to Replace Your Legacy Solutions?
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Product Overview
Get to know ScreenMeet: Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.?
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